FAQ

1. What is an eSIM?

An eSIM is an electronic SIM that allows you to activate a cellular plan from a carrier without needing a physical SIM card. You can add, remove, or change networks and data plans instantly. The SIM Profile is delivered to the device over the air (OTA) by scanning a QR Code. the main difference your are replacing the plastic SIM for a digital SIM

2. Benefit of having a virtual-numbers?

People calling you from the local country will not have to pay international rates. Additionally, you can forward your current phone number and not miss any calls while you are abroad.

3. How do I activate a new eSIM?

We need an email address for each eSIM, where we send the QR code. It can be sent either: Directly to the eSIM user to activate, if individual emails are provided, or to a company admin email, if a centralised address is preferred. The email owner will distribute the eSIMs / QR codes within the organisation. The rest of the steps are simple, just follow the email instructions by connecting the device to the internet or WiFi first.

4. Can my QR code be used by anyone else?

No, the eSIM connection is secured. The QR code will not work while the eSIM is active on another device. Once the eSIM is deleted from one device, the QR code can be reused to download the eSIM on another.

5. Can I receive phone calls on my primary number?

Yes, your primary number should be able to receive calls if your device allows you to have a SIM and eSIM activated at the same time. If you are using an iPhone, particular models have the Dual SIM Dual Standby (DSDS) technology that allows you to remain connected with both physical your SIM and eSIM simultaneously. However, the number of eSIMs that you can have active on your device will change according to the device model. With iPhone 14 & 13 series (Pro Max, Pro, iPhone, and iPhone mini) you can use Dual SIM with either two active eSIMs or a nano-SIM and an eSIM. iPhone 12 models, iPhone 11 models, iPhone XS, iPhone XS Max, and iPhone XR feature Dual SIM with a nano-SIM and an eSIM, but you can only have one eSIM active at a time. For more information, please contact your device’s manufacturer. Please also keep in mind that data roaming charges may apply to the call service depending on your carrier provider.

6. Can I install the same eSIM on multiple devices?

No, you cannot install the same eSIM on multiple devices. Your eSIM can only be installed on one device, and most eSIMs can be installed only once. This means that if you remove the eSIM from your device, it will not be possible to install it again.

7. Where can I find my eSIM’s ICCID number?

The ICCID Number stands for Integrated Circuit Card ID. It’s a 20 digits number that starts with 89XXXXXXXXXXXXXXXXXX and ends with a random extra number. The ICCID is a globally unique serial number—a one-of-a-kind signature that identifies the eSIM card. You will receive that in the QR Code we send on your email during activation!

8. Can I use tethering (Personal Hotspot)?

Yes, you can use your personal hotspot with your eSIM as long as it is supported by your device and the network.

On iOS:

Go to Settings
Personal Hotspot
Toggle on “Allow Others to Join”
Go to your eSIM installation page to check if APN is required. In case the eSIM requires the APN to be manually set, you will need to do that for the hotspot APN as well as follows:
Go to Settings on your device
Go to Cellular/Mobile Data
Go to your eSIM under Cellular/Mobile Data Plans
Go to Cellular/Mobile Data Network
In the Personal Hotspot APN field, type the APN as written in the eSIM installation details (all lower case, all one word)
Leave Username and password blank

On Android:

In order to turn on your devices’ hotspot, please follow these steps:
Set an APN before enabling Hotspot & tethering From the Home screen, head to Settings on your device (pull down the notification bar and hit the gear-shaped Settings button)
Go to Network & Internet
Tap “Hotspot & tethering”, then
Tap “Wi-Fi hotspot” and turn on “Wi-Fi hotspot”

9) Can I access all apps and websites with my eSIM mobile data?

With Rizing eSIM, you can access many apps and websites as long as there are no restrictions from the app or website you wish to use. Some apps or websites that restrict access due to: *Proxy settings *Security protocols *Location/service provider restrictions eSIM data requires a routing method that operates through a ‘roaming platform’. For this reason, due to the app or website security settings, they might not be accessible. But that is a very rare case.

10.) How to dial out to a phone number?

With Raizing Esim please keep in mind while making calls - always add the country code followed by the number Ex- +917856782300(India) - +971587634255 (Dubai) - +442357785520 (UK)